Why my domain does not work (site does not open in the browser)?

If your site does not open:

1. Check the domain status. Using the Whois service (for .eu domains - whois.eurid.eu), check for clientHold or serverHold statuses. If such statuses are set, the reason may be either an unconfirmed contact email of the domain owner (the corresponding notification is sent to email and will also be posted in the personal account on the domain management page) or domain blocking due to violation of the rules of the domain zone (for more detailed information, read the corresponding article in our knowledge base.
2. Check that the domain is delegated with the DNS servers of your hosting. This can be done in the domain control panel or in Whois. If the domain is not linked to the Name Servers of your hosting, link it to the hosting Name Servers.
3. Check that the Name Servers with which the domain is delegated return the correct DNS records (A-, CNAME-, pointing to the web server). This can be done using the DiG / nslookup commands or third-party web services. If the NSs of your hosting do not return records about the domain, you need to add them. This can be done in the control panel of your hosting or by contacting its support.
4. If the domain is correctly linked to the hosting, but the hosting web server does not respond (or returns an error / blank page / stub, etc. - you can check the availability of the server with different locations using the host-tracker service) - contact your hosting support.

If your hosting for some reason does not provide you with DNS servers, you can use our Free Managed DNS service, or third-party ones (for example, Cloudflare, Hurricane Electric Free DNS, DNS Made Easy, or Yandex.Connect).

In addition, you must keep in mind that:

• On our side, changes to the domain NS occur almost instantly, but in some ccTLDs, the root DNS servers of the zone that provide DNS information to Internet providers are not updated instantly (only a few times a day). In this case, you just need to wait.
• Some ISPs can cache outdated DNS records for a long time in order to reduce the load on their DNS servers, the DNS update time depends on your Internet provider and can take on average from several minutes to 72 hours.
• Old DNS records (or their absence) may also be cached on the side of your OS or router. In this case, you just need to wait or update the cache manually.