How to change domain NS (Name Servers)? / 如何更改域名服务器？/ Как изменить DNS-серверы?

How to change domain NS (Name Servers)?  For instructions how to modify DNS servers of domain please refer our KB article "Changing Name Servers of a Domain Name"   Note:  1. Only "Name Servers" optio...

How to unsuspend suspended domains? / Как разблокировать заблокированные домены? / 如何解封已暂停的域名？ / ¿Cómo reactivar dominios suspendidos?

First of all, check if the domain has been suspended by the domain registrar or TLD registry. We do not suspend domains and do not have the ability to unsuspend them;

regway system status page - Pulse

regway System Status page - https://pulse.myorderbox.com/

How to? (Knowledge Base / База знаний / 知识库 / Base de conocimiento)

You can read instructions and answers to popular questions in our knowledge base at https://cp.regway.com/kb/ 您可以在https://cp.regway.com/kb/阅读说明书和答案在我们的知识库热点问题 Вы можете прочитать инструкции и ответы н...

How to add DNS-records (A, MX, TXT, CNAME, etc. )? / How to link a domain to an IP address? / 如何添加 DNS 记录（A、MX、TXT、CNAME 等）？/ 如何将域名与 IP 地址关联起来？/ Как добавить A, MX, TXT, CNAME и др. записи на DNS-серверы? / Как привязать домен к IP-адресу?

a). If you want to use your hosting DNS servers: Link the domain to the Name Servers list provided by your hosting provider; this can be done on the domain editing page (the "Name Servers" option). T...

The most common errors leading to invalid payments in cryptocurrency

The most common mistakes that senders make when sending transactions: Invalid wallet address (e.g. sender a mistake when entering the payment gateway wallet address). Invalid amount (e.g. 14.39 USDT ...

Important reminder! How to protect domains from spam, blacklisting, and suspension?

We remind you to add SPF / DKIM / DMARC records to your name servers to prevent f

Orderbox DB Upgrade - Scheduled for Tuesday 28th April 2026 at 12:30am GMT

Orderbox DB Upgrade. Scheduled for Tuesday 28th April 2026 at 12:30am GMT Schedule/description of work

Why my domain does not work (site does not open in the browser)?

If your site does not open: Check the domain status. Using the Whois and RDAP services (for .eu domains - whois.eurid.eu), check for clientHold or serverHold statuses. If such statuses are set, the r...

How to point a domain name to hosting / Как привязать домен к хостингу / 如何将域名链接到托管 / Cómo vincular un dominio al hosting

To bind a domain to your hosting please delegate the domain to the Name Servers of this hosting. To do this, just specify your hosting Name Servers using the appropriate option on the domain managemen...

Order for a long time is in the "processing" status / Заказ долго висит в статусе процессинга / Ошибка "Unable to connect to Registry. Please try again later"

Реестры доменных зон могут периодически приостанавливать свою работу для техобслуживания. Вы можете ознакомиться с текущим статусом техобслуживания и его запланированной продолжительностью по ссылке h...

Available payment methods / Cпособы оплаты / 付款方式 / Métodos de pago

Available payment methods / Доступные пособы оплаты / 付款方式 / Métodos de pago: Visa / Mastercard / MIR / UnionPay / American Express / JCB USDT (TRON / ETH / TON / BSC / SOL / POL / AVAX / OP / ARB) U...

How to transfer domains? / Как перенести домены? / 如何转移域？/ Cómo transferir dominios?

To transfer domian to regway from another registrar use Transfer your Domain option. You can find more information about the transfer in our knowledge base. Transfer to us from other registrars includ...

I forgot password. How to restore it?

To recover your password please use the password recovery form ( on our site or control panel ). If you have not only forgotten the password to your regway account, but also you lost access to your

"We have encountered an error. Please try again after sometime" / Ошибка при регистрации домена

Если у вас возникает ошибка "We have encountered an error. Please try again after sometime.", или "Error Message: An unexpected error has occurred - please re-try the action." причин может быть нескол...

Почему мой домен не работает (сайт не открывается в браузере)?

Если ваш сайт не открывается: Проверьте статус домена. Используя сервис Whois (для доменов .eu - whois.eurid.eu), проверьте наличие статусов clientHold или serverHold. Если такие статусы установлены ...

Frequently used API functions (quick start guide) / Часто используемые функции API (краткое руководство) / 常用的API函数（快速入门指南）/ Funciones API utilizadas con frecuencia (guía de inicio rápido)

NOTE: Full documentation for the HTTP API is available in our knowledge base. To get API access: 1. Register a reseller account 2. Connect API in control panel   List of the frequently used API functi...

How to transfer domains from the "old" control panel to new control panel? / Как перенести домены из "старой" панели управления в новую / 如何将域从“旧”控制面板转移到新 / Cómo transferir dominios desde el panel de control "antiguo" al nuev

In the new https://regway.com control panel all clients have access to more than 500 new domains, advanced functionality, many additional services and options. To transfer domains to the new regway co...

I do not receive SMS for two-factor authentication / Не приходит SMS для двухфакторной аутентификации

If you have not received a message with a one-time code you can send it again by clicking on the "Resend it" link. Some mobile operators in Russia, Belarus, Turkmenistan, Myanmar, Ethiopia, use traffi...

The session of my browser is reset in the control panel (I am logged out) / Сбрасывается сессия в панели управления (меня разлогинивает)

Вероятная причина сброса сессии в браузере ("Your session has expired. Please login") - какое-либо установленное у вас дополнение, вмешивающееся в код страниц или блокирующее корректную работу скрипто...

How to create a subdomain? / Как создать поддомен?

Для создания подддомена на DNS-серверах, с которыми делегирован домен, необходимо создать соответствующие записи, указывающие на IP-адрес сервера, а также, при необходимости, произвести настройки на с...

Funds withdrawal order

The withdrawal of mistakenly credited or unused funds from the personal account is possible by wire transfer to account opened in the client name. To withdraw unused funds please fill application form...

serverHold domain status

If you see a "Domain Status: serverHold" in RDAP or Whois service (

How to transfer domains from an Namecheap registrar? / Как перенести домены от регистратора Namecheap?

Как перенести домены из namecheap в regway? 1. Если аккаунта в regway еще нет - регистрируем его.   2. В панели упра

Payments via Capitalist / Пополнение баланса через Capitalist

To top up account balance via Capitalist payment system: 1. Pay to our U13292363 wallet 

My payment was not credited / Мой платеж на зачислился / 我的付款没有贷记 / Mi pago no fue acreditado /

Crypto payments via Volet.com payment gate: USDT, USDC, BTC, ETH, TRX, TON, LTC, BNB, XRP, BCH, DASH, POL, SOL, AVAX, etc. Crypto payments via Webmoney Transfer payment gate: USD

Cbill additional fees for search and return erroneous payments

Additional services Search for payment (Wire) - 50 USD Payment return (SWIFT) - 50 USD Payment return (TARGET2, ACH) - 25 USD Search for erroneous crypto

Search and return Wire Transfer payments

To search for a SWIFT payment please contact the sending bank with a request to check the payment status using gpi tracker. If your bank is not connected to gpi tracker, you can request payment data i...

Search and return invalid cryptocurency payments via Webmoney payment gate

If your transaction to Webmoney Transfer payment gateway wallet was completed (you can check in the blockchain that the payment was sent with correct amount and within the allotted timeframe and recei...

Search erroneous cryptocurrency payments via Volet.com payment gate

1. Check that transaction amount in blockchain matches the payment amount specified by the payment gateway at the last payment step. Please do not forget to add all sender's fees to the transaction. I...

Search uncredited payments via Capitalist, WorldPay, Yoomoney, Stripe, Digiseller, Payssion payments gates.

For search uncredited payments via Capitalist, WorldPay, Yoomoney, Stripe, Digiseller, Payssion payments gates please contact our support with transaction details.

Error "Oops something went wrong.Please try again later." when issuing an SSL certificate.

If, when purchasing an SSL certificate, you encounter the error "Oops something went wrong.Please try again later." please refer https://sectigo.com/knowledge-base/detail/Banned-Country-List-152707608...

Photo ID

PhotoID – is a unique photo of a user, besides the photo depicted on the main pages of the passport or ID card. Having the PhotoID will simplify control restoration procedure or phone number update p...

Error Message "You have already added a Renew order for this"

if you get an error:   [austin-okd] Error Message: An unexpected error has occurred - please re-try the action. [austin-okd] Error Message: Could Not Add Orders For The Following Domain(s). Please Try...

GDPR Protection

regway PHP Payment Integration Kit for integration with Any Other Payment Gateway

Resellers can download the integration kit for the Integration process with Any Other Payment Gateway regway PHP Payment Integration Kit v. 5.0

How to bind a domain to a hosting server

 Go to your hosting order and select the "Nameserver Details" option:  Copy nameservers details: Go to your domain order and select the Name Servers option:

I entered the wrong email address in domain contacts. How can I change it without email access?

Please note you can make the changes from your panel itself using DA method (without confirmation of current email). Kindly follow below steps:   - Login to your control panel - Search for the domain ...

How to move domain to another regway account?

Please refer "Moving or Pushing an Order from one Customer Control Panel to another" article in our Knowledge Base.

What does clientTransferProhibited status mean?

Domain status clientTransferProhibited is standard status code tells your domain's registry to reject requests to transfer the domain from your current registrar to another. This status indicates that...

I have not receive an email with a verification link. How to confirm my contact email?

If the domain registrant did not complete the email address validation procedure all domains associated with this contact will be temporarily suspended after 14 days in accordance with ICANN rules.

Как перенести домены от регистратора GoDaddy? / How to transfer domains from GoDaddy registrar?

Как перенести домены из GoDaddy в regway?   1. Снятие статусов запрета тарансфра и получение кода трансфера на стороне GoDaddy.

I try add Child NS for .com domain, but got error "This action can't be performed on this domain."

Because .com domains can be registered via several registrars, there are some differences:   Child Name Servers registration is available for the registrars: PDR Ltd. d/b/a PublicDomainRegistry.com A...

"Your Bulk Renewal action could not be processed since Order(s) are invalid"

If you encounter the error "Your Bulk Renewal action could not be processed since Order(s) are invalid" with this reasons: "{.TLD} Domain Names is not supported for this action"; "Premium domain".  ...

How to check the expiration date of a domain name?

You can view the date when the domain registration will expire in the control panel on the domain management page. You can also check the Expiration Date by the Whois service.

Payments via Digiseller (semi-automatic) / Пополнение баланса через Digiseller (semi-automatic)

To top up account balance via Digiseller payment gate: 1. Pay via Digiseller payment gateway. 2. To enroll payme

How to Point your Domain Name to our web hosting?

Step 1: Log in to your control panel.Step 2: Navigate to the Order Information view.Type the Domain Name of the order in the search field on the homepage, select Order from the drop down and click on ...

How to transfer domains from DanescoNames (AHnames / EvoNames) registrar? / Как перенести домены от регистратора ahnames?

Как перенести домены из DanescoNames / AHnames в regway? 1. Если аккаунта в regway еще нет - регистрируем его.   2.

I received a notifications "Transfer Request Confirmation" / "Transfer-Out Request has been approved..." about domain transfer after i order its renewal. What should I do?

If you receive an email notification:  "[IMPORTANT] Transfer Request Confirmation" or "Transfer-Out Request has been approved..." when renewing your .com domains, you do not need to do anything.As par...

Search and process uncredited P2P payments via Webmoney payment gate (card2card, Alipay)

Please note that the speed of processing p2p payments via the Webmoney Transfer payment gateway depends on how quickly the cardholder /account  (to which the payer made the transfer) sees it and confi...

Error "Due to technical limitations, we are unable to remove domain.zone at this time"

Please be informed that to assist Registrars in controlling the Add Grace Period deletions under their Registrar Account, Registrar has restricted Add Grace Period deletions across the system. For exa...

I uploaded the files to the hosting, but the site won't open and i see a standard stub

If you have uploaded script files to the server, but they are not executed, and the browser displays a standard stub, probably the file permissions you have set do not allow their execution. Please ch...

Bulk contact data modification

Should the customer desire to alter the contact information for all domains associated with their account, they may utilize the bulk modify contact option, this feature is available within the custome...

My Comodo/Sectigo SSL certificate shows as invalid in some browsers

If your domain's SSL certificate shows as invalid in some older browsers (or another software like email clients), you may have forgotten to install the intermediate certificate on your server.You can...

How to change account email?

To change your email, please follow the instruction at https://cp.regway.com/kb/servlet/KBServlet/faq488.html If you've lost your account password and therefore you cannot log into your account, you c...

500 Error or Blank on Shared/Cloud Hosting

           ▶️ How to Generate Error logs?        ✅ Enable error logs ➡ Go to cPanel ➡ MultiPHP INI Editor ➡ Display error_logs.     ✅ Check error logs ➡ File manager ➡ Website files ➡ View error-logs ...