How to? (Knowledge Base / База знаний / 知识库 / Base de conocimiento)

You can read instructions and answers to popular questions in our knowledge base at https://cp.regway.com/kb/ 您可以在https://cp.regway.com/kb/阅读说明书和答案在我们的知识库热点问题 Вы можете прочитать инструкции и ответы н...

How to point a domain name to hosting / Как привязать домен к хостингу

Для привязки домена к вашему хостингу вам нужно делегировать домен с DNS-серверами этого хостинга. Для этого просто укажите NSы вашего хостинга с помощью соответствующей опции на странице управления д...

Available payment methods / Cпособы оплаты / 付款方式 / Métodos de pago

Available payment methods: / Доступные способы оплаты: Visa / Mastercard / MIR / UnionPay (choice of several payment gateways) Tether USDT (TRON / Ethereum / Avalanche / Binance Smart Chain) bitcoin ...

How to unsuspend domains? / Как разблокировать домены? / 如何取消暂停域名？/ Cómo suspender los dominios?

How to unsuspend domains? If your domain has been suspended by the domain registrar (clientHold status) the reason for suspend is written in notification sent by the domain registrar (see their contac...

Why my site does not work (does not open in the browser)? / Почему мой сайт не работает (не открывается в браузере)?

Если ваш сайт не открывается: Проверьте статус домена. Используя сервис Whois, проверьте наличие статусов clientHold или serverHold. Если такие статусы установлены - причиной может быть либо не подтве...

How to transfer domains? / Как перенести домены? / 如何转移域？/ Cómo transferir dominios?

To transfer domian to regway from another registrar use Transfer your Domain option. You can find more information about the transfer in our knowledge base. Transfer to us from other registrars includ...

How to add DNS-records? / Как добавить A, MX, TXT, CNAME, A и др. записи на DNS-серверы? / Как привязать домен к IP-адресу?

Если вы хотите использовать DNS-серверы вашего хостинга: Привяжите домен к NSам вашего хостинга, сделать это можно на странице редактирования домена (опция "Name Servers"). Для редактирования DNS-запи...

Order for a long time is in the "processing" status / Заказ долго висит в статусе процессинга / Ошибка "Unable to connect to Registry. Please try again later"

Реестры доменных зон могут периодически приостанавливать свою работу для техобслуживания. Вы можете ознакомиться с текущим статусом техобслуживания и его запланированной продолжительностью по ссылке h...

I forgot password. How to restore it? / Потерял доступ к аккаунту. Как восстановить пароль?

To recover your password please use the password recovery form (old control panel, new control panel). If you have not only forgotten the password to your regway account, but also lost access to your ...

"We have encountered an error. Please try again after sometime" / Ошибка при регистрации домена

Если у вас возникает ошибка "We have encountered an error. Please try again after sometime.", или "Error Message: An unexpected error has occurred - please re-try the action." причин может быть нескол...

Frequently used API functions (quick start guide) / Часто используемые функции API (краткое руководство) / 常用的API函数（快速入门指南）/ Funciones API utilizadas con frecuencia (guía de inicio rápido)

NOTE: Full documentation for the HTTP API is available in our knowledge base. To get API access: 1. Register a reseller account 2. Connect API in control panel   List of the frequently used API functi...

How to transfer domains from the "old" control panel to new control panel? / Как перенести домены из "старой" панели управления в новую / 如何将域从“旧”控制面板转移到新 / Cómo transferir dominios desde el panel de control "antiguo" al nuev

In the new https://regway.com control panel all clients have access to more than 500 new domains, advanced functionality, many additional services and options. To transfer domains to the new regway co...

I do not receive SMS for two-factor authentication / Не приходит SMS для двухфакторной аутентификации

If you have not received a message with a one-time code you can send it again by clicking on the "Resend it" link. Some mobile operators in the ex-USSR use traffic filtering for SMS coming from for

The session of my browser is reset in the control panel (I am logged out) / Сбрасывается сессия в панели управления (меня разлогинивает)

Вероятная причина сброса сессии в браузере ("Your session has expired. Please login") - какое-либо установленное у вас дополнение, вмешивающееся в код страниц или блокирующее корректную работу скрипто...

How to create a subdomain? / Как создать поддомен?

Для создания подддомена на DNS-серверах, с которыми делегирован домен, необходимо создать соответствующие записи, указывающие на IP-адрес сервера, а также, при необходимости, произвести настройки на с...

Funds withdrawal order

The withdrawal of mistakenly credited or unused funds from the personal account is possible by wire transfer to account opened in the client name. To withdraw unused funds please fill application form...

How to transfer domains from an Namecheap registrar? / Как перенести домены от регистратора Namecheap?

Как перенести домены из namecheap в regway? 1. Если аккаунта в regway еще нет - регистрируем его.   2. В панели управления namecheap нужно снять защиту от трансфера и получить AUTH-код для переноса. Д...

Payments via QIWI Wallet / Пополнение баланса через КИВИ Кошелек (Qiwi)

To top up account balance via Qiwi payment system (QIWI Wallet): 1. Pay with your Customer ID in the comments ($50 min). 2. To enroll payment please

Payments via Capitalist / Пополнение баланса через Capitalist

To top up account balance via Capitalist payment system: 1. Pay to our U13292363 wallet 

Payments via Digiseller (semi-automatic) / Пополнение баланса через Digiseller (semi-automatic)

To top up account balance via Digiseller payment gate: 1. Pay via Digiseller by choosing "UnionPay / Visa / mastercard (USD/EUR/KZT) - semi-automatic" option.

My payment was not credited / Мой платеж на зачислился / 我的付款没有贷记 / Mi pago no fue acreditado /

Wire Transfer: SWIFT, TARGET2 (SEPA), ACH Cryptocurrency payments via Webmoney Transfer payment gate: USDT, BTC, ETH, LTC, Lightning Network Cryptocurrency payments via AdvCash

Cbill additional fees for search and return erroneous payments

Additional services Search for payment (Wire) - 50 USD Payment return (SWIFT) - 50 USD Payment return (TARGET2, ACH) - 25 USD Search for erroneous crypto

Search and return Wire Transfer payments

To search for a SWIFT payment please contact the sending bank with a request to check the payment status using gpi tracker. If your bank is not connected to gpi tracker, you can request payment data i...

Search and return erroneous cryptocurrency payments via Webmoney payment gate

If your transaction to Webmoney Transfer payment gateway wallet was completed (you can check in the blockchain that the payment was sent with correct amount and within the allotted timeframe and recei...

Search erroneous cryptocurrency payments via AdvCash payment gate

1. Please make sure you have successfully sent to AdvCash - correct token on the correct blockchain to the correct address.   2. 

Search uncredited payments via Capitalist, WorldPay, Yoomoney, Qiwi, Stripe, Digiseller, Payssion payments gates.

For search uncredited payments via Capitalist, WorldPay, Yoomoney, Qiwi, Stripe, Digiseller, Payssion payments gates please contact our support with transaction details.

Photo ID

PhotoID – is a unique photo of a user, besides the photo depicted on the main pages of the passport (or any other document that can prove your Identity). Having the PhotoID will simplify control rest...

Error "Oops something went wrong.Please try again later." when issuing an SSL certificate.

If, when purchasing an SSL certificate, you encounter the error "Oops something went wrong.Please try again later." please refer https://sectigo.com/knowledge-base/detail/Banned-Country-List-152707608...

GDPR Protection

regway PHP Payment Integration Kit for integration with Any Other Payment Gateway

Resellers can download the integration kit for the Integration process with Any Other Payment Gateway regway PHP Payment Integration Kit v. 5.0

How to bind a domain to a hosting server

 Go to your hosting order and select the "Nameserver Details" option:  Copy nameservers details: Go to your domain order and select the Name Servers option:

serverHold domain status

If you see a "Domain Status: serverHold" in Whois, this means that the domain has been suspended by the TLD zone registry. In this case, you can contact the TLD zone registry support team (see their l...

I entered the wrong email address in domain contacts. How can I change it without email access?

Please note you can make the changes from your panel itself using DA method. Kindly follow below steps:   - Login to your control panel - Search for the domain name - Click on contact details - Make t...

How to move domain to another regway account?

Please refer "Moving or Pushing an Order from one Customer Control Panel to another" article in our Knowledge Base.

What does clientTransferProhibited status mean?

This status code tells your domain's registry to reject requests to transfer the domain from your current registrar to another. This status indicates that it is not possible to transfer the domain nam...

I don’t receive an email with a verification link. How to confirm my contact email?

1. To resend the verification email, you can use the "Resend email" option.   2. If email still does not deliver please check your Spam folder.  Some email