regway regway helpdesk Knowledgebase
How to unsuspend suspended domains? / Как разблокировать заблокированные домены? / 如何解封已暂停的域名？ / ¿Cómo reactivar dominios suspendidos?
Suggested knowledgebase articles:

How to unsuspend suspended domains? / Как разблокировать заблокированные домены? / 如何解封已暂停的域名？ / ¿Cómo reactivar dominios suspendidos?

First of all, check if the domain has been suspended by the domain registrar or TLD registry.

  • We do not suspend domains and do not have the ability to unsuspend them;
  • Only the registrar or TLD registry that has placed the domain on Hold status can unsuspend it;
  • Please read this guide carefully for instructions regarding domain (un)suspension.

a). If your domain has been suspended by the domain registrar (clientHold status or .suspended-domain.com name servers in the RDAP or Whois* service) the reason for suspend is written in notification usually sent by the domain registrar to the registrant’s contact email.

* For .eu domain names please use whois.eurid.eu 

Please write to the domain registrar** (see their contact list below) from your contact email for clarify reasons and unsuspend domain.

** You can find out domain registrar by looking domain information in the RDAP / Whois service.

 

b). If your domain was suspended by the domain zone registry (serverHold status in RDAP/Whois) please contact TLD zone registry support (see their contact list below).

 

Note: If the domain is present in antispam/antivirus blacklistings (you can check it by services like Spamhaus, VirusTotal, MxToolbox, URLVOID etc.) we recommend clean up your site and delist domain from BLs.

Note:  We strongly recommend against linking domains to web servers with dirty IP addresses listed by Spamhaus, and to check the IP address to which you are linking your domain against the Spamhaus Blacklist (SBL).

Linking a domain to a dirty SBL blacklisted IP address may result in the domain being suspended due to the domain being added to the Spamhaus Domain Blocklist (DBL).

If your hosting provider has assigned you a bad IP address listed on a spam blacklist, you can contact their support team to have it replaced with a clean one.

Note: To reduce the risk of domain suspension we recommend activating the Domain Protect + service with the blacklist monitoring option.

Note: We recommend adding SPF / DKIM / DMARC records to name servers to prevent third parties from sending spam on behalf of your domain. 

 

Domain registrars contacts:

 

Note: For Name SRS, INWX, Realtime Register, Gransy, RU-CENTER, Metaregistrar and GMO registrar domains please send a copy of the unsuspend request to PDR registrar.

 

List of registries of some TLDs:

 

Full registries list:  https://www.iana.org/domains/root/db

Article Details

Article ID:
2
Category:
Knowledgebase

Related articles